DealDesk Privacy Policy
Last Updated: 7 April 2026
DealDesk is a Real Estate CRM application operated by Digi-Wire ("Company", "we", "us", or "our").
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and CRM services.
By using DealDesk, you agree to this Privacy Policy.
1. About DealDesk
DealDesk is designed for real estate businesses to manage leads, customer communication, property details, and employee attendance.
The application is intended for authorized business users.
Data may be stored locally and securely on cloud servers hosted by Amazon Web Services (AWS).
2. Information We Collect
A. Information You Provide
- Personal Information: Name, email address, phone number
- Account Data: Login credentials and authentication details
- Business Data: Leads, property details, notes, and customer interactions
B. Information Collected via Permissions
To enable CRM features, DealDesk may request the following permissions:
- Call Log Data: To track customer communication (incoming, outgoing, missed calls)
- Phone State: To detect call activity for CRM logging
- Location Data: Collected only during login or attendance marking (no background tracking)
- Calendar Access: To manage meetings and property visits
- Notifications: To send reminders and CRM alerts
Permissions can be controlled or revoked anytime in device settings.
3. How We Use Your Information
- Manage real estate leads and client relationships
- Track customer calls and interactions
- Verify attendance using location (if enabled)
- Authenticate users and secure accounts
- Sync data across devices and teams
- Improve app performance and reliability
We do NOT sell or share personal data for advertising purposes.
4. Data Sharing and Disclosure
- Within Organization: Accessible to authorized team members and admins
- Service Providers: Hosted securely on AWS infrastructure
- Legal Requirements: When required by law
5. Data Retention
We retain data as long as your account is active.
Upon account deletion, data is deleted or anonymized within one (1) year unless legally required.
6. Data Security
- HTTPS/TLS encryption
- Secure AWS infrastructure
- Access control systems
- Regular monitoring and updates
7. Data Breach Response
- Immediate containment
- Investigation and resolution
- User notification if required
8. Your Rights
- Access your data
- Correct inaccurate data
- Request deletion
- Withdraw permissions
Contact us to exercise your rights.
9. Account & Data Deletion Request
If you wish to request the deletion of your account and associated personal data, you may contact our support team.
Please send your request from your registered email address to:
- Email: info@digi-wire.com
- We will verify your request before processing the deletion.
- Your request will be processed in accordance with applicable laws and our data retention policies.
- Some information may be retained where required by law or for legitimate business purposes.
10. Contact Us
Digi-Wire (DealDesk)
Email: info@digi-wire.com
Address: R-25 GTB Complex, New Market, Bhopal, Madhya Pradesh 462003, India